The purpose of this article is to provide information on how to create tickets in vendor portal.
Access Vendor Portal at Vendor Portal
Navigation
From the Dashboard, navigate to the Ticket icon.
Click on the Create Ticket button to create a new ticket for the issue you are facing.
Click on the Ticket List to view the status of the tickets submitted by you.
Creating ticket in Purchase Request
Click on the Create Ticket button available on the submitted Purchase Request display screens.
Creating ticket in Purchase Order Request
Click on the Create Ticket button available on the submitted Purchase Order Request display screens.
Providing Ticket Information
Provide the required information to create a ticket.
Category
Select the category, Sub-Category and Impact for the ticket from the pull-down list.
Submitting Ticket
Provide the title for the ticket for you to identify, description for the ticket and attach any supporting document.
Finally click on the SEND button.
A confirmation message displays confirming successful creation of the ticket.
