The purpose of this article is to provide information on how to manage tickets.
Access Vendor Portal at Vendor Portal
Navigation
From the Dashboard, navigate to the Inbox icon at the top right-hand side.
Click on the Tickets icon to view the invoices that need your attention.
A list of submitted tickets displays. Select the ticket you wish to review.
Viewing Ticket
Review ticket information.
Viewing Activities
Click on the Activities button to view the ticket status.
Viewing Attachments
View the supporting documents attached by clicking on the Attachment button. Click on the eye icon to view the documents attached.
Sending ticket
Click on the SEND button to respond to the ticket. provide appropriate comments and attach any documents if required. Click on the SEND button.
Reassigning Ticket
Click on the REASSIGN button to assign this ticket other users. Select the employee from the display. You can also search by employee first or last name.
Provide appropriate comments and then click on the OK button.
You can set the status and impact of the ticket.
